Privacy Policy

This Privacy Policy applies to Hala Baloot games, sites, store, and related services (collectively the “Service”). The Privacy Policy and Terms & Conditions may be changed or updated occasionally to meet new requirements and standards. Therefore, Customers are encouraged to frequently visit this section to get updates on the changes on the website. Modifications will be effective on the day they are posted.

What we collect

Profile information provided by you, such as email, nickname, country, profile photo, gender, year of birth
Data about your use of the Service, such as gameplay data, purchases, in-game currency earned/spent, and interactions with other players inside the Service
Your messages to the Service, such as chat logs, and any other data you choose to give us through player support tickets and surveys
Data about your account such as an internal account ID, account creation time, and other game progress data such as user level
Data about your device, such as device model, device ID, advertising ID, operating system, carrier, browser type and language
Your IP address, and approximate location data derived from that IP
APN and Play push notification tokens
Data we collect from or share with our partners

Data we receive if you link third-party social profiles with the Service (such as Facebook)
Demographic data (such as to determine the coarse location of your IP address)
Data to fight fraud (such as refund abuse in games or click fraud in advertising)
Data from platforms that the games run on (such as to verify payment).
Data for advertising and analytics purposes, so we can provide you a better Service
Data for marketing attribution
Data to fight fraud (such as Apple’s refund)*

How we use your data

Hala Baloot will never release or sell any personal information to any third party except to meet any applicable law, regulation, legal process, or enforceable governmental request, or when there is a violation of our Terms & Conditions Agreement.

Your data is used for a variety of business purposes, such as:

To create an account for you to play our games and use our Service
To verify and confirm your payments
To send you Service-related communications, such as updates, security alerts, and offers
To continuously develop and improve the Service and give you a better player experience
To allow you to communicate and interact with other players through our social features
To customize your service experience
To provide you with assistance and customer support, and reply to your comments and questions
To provide you with offers and updates in the Service, on other website and services, and by email
To collect your feedback and product requests
To deliver, target and improve our advertising campaigns
To keep the Service safe and fair by analysing and monitoring the use of the Service and its social features, and taking action against fraudulent or misbehaving players
To analyze, profile, and segment players

We may send you push notifications through our mobile applications. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.

Be advised that if you send messages or post material containing personal information, that information may be collected and used by others.

The Service may contain links to other websites. We are not responsible for the privacy practices of other web sites. If you provide any information to such third parties you need to be aware that different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Security

Your privacy is important to us. We respect your privacy and are committed to protecting your information and as such we take appropriate steps to ensure data privacy and security including through various hardware and software methodologies, and are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Access the personal data we hold about you and the right to forget

If you request, we will provide you a copy of your personal data in an electronic format. You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data.

If you wish to exercise any of your data subject rights described above please submit a request through our support system or by email on joyfulforgame@gmail.com, and we will respond to all requests in accordance with applicable laws and within a reasonable timeframe. To protect your privacy, we may also take additional steps to verify your identity before fulfilling your request, such as by requesting you provide us with a purchase receipt or other account information, and/or asking you to link your email address with your game account.

If you use our voice and chat services, please review the policies about Agora Privacy Policy on https://www.agora.io/en/privacy-policy/.